Strategic Risk Services Team Manager

Mexico City, Mexico

Full Time

Strategic Risk Services

Manager/Supervisor

Trusted by many of the largest companies globally, Accertify is the leading digital platform assessing risk across the entire customer journey, from Account Monitoring and Payment Risk to Refund Fraud and Dispute Management. Accertify helps maximize revenues and user experience while minimizing loss and customer friction. We offer ultra-fast decision-making and precise control, ensuring our customers are always conﬁdently in the driver’s seat and ready to #MoveAtTheSpeedOfRight.
Be in the driver’s seat of your career as a Strategic Risk Services Team Manager with the industry leader- and build a career you can trust.

The Team Manager is responsible for leading, mentoring, and driving exceptional performance across a team of Fraud Analysts and Team Leaders. Working closely with Strategic Risk Services Managers, the role ensures a deep understanding of Accertify’s customers and optimal utilization Accertify's platform to deliver comprehensive fraud prevention strategies and client success.

Key Responsibilities:

Leadership & Development
- Lead and develop a team of 15-30 Fraud Analysts and Team Leaders, fostering a culture of growth, collaboration, and high performance.
- Implement structured coaching, feedback, and performance improvement plans to meet and exceed performance standards.
- Develop and execute training programs to build core competencies across the team.
Fraud Strategy & Analysis
- Leverage deep knowledge of the Interceptas platform to teach and ensure optimal fraud analysis.
- Collaborate with Strategic Risk Services Managers to deploy effective fraud prevention strategies, policies, and controls.
- Monitor customer fraud models, recommend updates, and provide actionable insights to the Strategic Risk Services Manager.
Operational Excellence
- Maintain a strong QA program to ensure accuracy and consistency within fraud analyst teams.
- Support Strategic Risk Managers by preparing and analyzing KPI reports on team performance.
- Act as Level 1 support for Strategic Risk Services customers and fraud analyst teams.
- Oversee the implementation process for new Strategic Risk Services customers and provide ongoing fraud model recommendations.
Customer Engagement & Collaboration
- Build and sustain strong relationships with customers, acting as a trusted advisor and regularly communicating team performance and risk opportunities.
- Distill feedback from fraud analyst teams to inform updates and improvements to fraud risk models.
Training & Continuous Improvement
- Lead fraud training sessions for new hires, existing team members, and cross-departmental visitors to ensure knowledge consistency.
- Stay updated on emerging fraud trends and adapt team strategies to address evolving risks.

Qualifications:

5+ years of experience with the Interceptas system
3+ years of leadership experience managing teams in a fast-paced environment
Demonstrated passion for delivering exceptional customer experiences
Strong consultative and relationship-building skills with internal stakeholders and customers
Proven ability to work independently, solve problems, and adapt to evolving fraud trends
Expertise in payment processing environments, including:
- Chargeback rules and regulations
- Authorization, settlement, and interchange
- Pricing/billing structures
- Fraud mitigation strategies (domestic & global)

Additional Details:

This role is located on-site at our Accertify Mexico City, Mexico office location: Periférico Blvrd Manuel Ávila Camacho 261, Polanco, Polanco I Secc, Miguel Hidalgo, 11510 Ciudad de México, CDMX, México
Flexibility to work morning, afternoon, and evening shifts, including non-business hours, weekends, and holidays is required.

Why Join Us?
At Accertify, you’ll be part of a team dedicated to protecting businesses from fraud while growing your leadership skills in a collaborative and dynamic environment. We value innovation, client success, and empowering our people to excel.

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