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Accertify is the trusted partner to the largest brands across the globe. With industry-leading fraud prevention, chargebacks and account protection solutions, we help our clients grow revenue and protect against loss.

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When you join Accertify, you become part of a dynamic team that enables safe, secure commerce for the top global retailers, airlines, sports betting operators, and more.

Become part of the Accertify solution—and build a career you can trust.

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Strategic Risk Services Team Leader

Gurgaon, Haryana, India

Full Time

Manager/Supervisor

Accertify is the trusted partner to the world's leading brands. With industry-leading fraud prevention, chargebacks, and account protection offerings, we help our clients grow revenue and protect against loss. When you join Accertify, you become part of the digital solution to enable commerce across the globe. Team Accertify provides a solution merchants trust and a career you can trust.

Join us on our mission—and build a career you can trust.

Accertify is growing, and we are looking to add a Strategic Risk Services Team Leader to our global fraud-fighting team.

How will you make an impact in this role?
The Strategic Risk Services Team Leader will oversee the operations of our Strategic Risk Services teams that assist Accertify's clients. They will lead and motivate the team of Analysts to work efficiently and comply with all regulations.

Essential Duties and Responsibilities:

Responsible for reviewing client’s accounts and transactions to detect fraud trends.
Communicate fraud trends and share ideas and information to recommend anti-fraud processes and system enhancements while working with peers and leadership.
Assist in data analysis for the ongoing adjustments of the client’s risk models.
Provide constant QA for our clients and internal analysts while running reports as needed.
Work on special projects for our clients as they arise while assisting the Manager with other daily activities.
Research and document current procedures and processes for the department.
Responsible for the Performance Management Process of direct reports: Development Planning, regular performance Check-Ins, coaching, and training according to the direct reports' needs.
Responsible for coordinating employee schedules to provide appropriate support for all our clients.
Hold monthly training sessions to ensure the team is receiving ongoing training.
Will have 10-12 direct reports which they will lead and mentor.
Regular performance monitoring of targeted metrics and implementation of necessary actions to achieve set objectives.
Work with peers and Managed Services leadership to communicate fraud trends and share best practices, ideas, and information.
Communicate effectively with the team.
Focuses on customer needs and call patterns. May assist in the planning of shifts, rotations, and staff leaves.

Experience and Qualifications:

Bachelor’s Degree
Strong desire to build a career in the credit card fraud domain with 5+ years’ experience preferred.
Strong communication skills (Written and spoken)
Excellent organizational, analytical, and critical thinking skills
Strong people leader and interpersonal skills
Mentoring, coaching, and communication skills
Results-oriented approach with the ability to demonstrate excellent customer service.
Confidence in making instinctual decisions with little or no direction.
Enjoys working in a fast-paced and rapidly changing environment.
Flexibility to adapt and able to manage multiple assignments while working independently.
Abide strictly by the company data protection policies regarding confidential and personal information.
Always maintain professionalism while on company premises and/or while representing the company or our clients.
Exceptional problem-solving skills
Interceptas platform knowledge will be preferred.
Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, PowerPoint and Outlook
Must be flexible, working 24/7 shifts, including weekends and holidays.

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