Say hello to a bright new career.

Accertify is the trusted partner to the largest brands across the globe. With industry-leading fraud prevention, chargebacks and account protection solutions, we help our clients grow revenue and protect against loss.

Are you a curious person who loves solving complex problems? Do you thrive on working with cutting-edge technology, alongside the leading subject matter experts in the industry? Are you looking to build a strong career in the growing cybersecurity field? Then Accertify is the place for you!

When you join Accertify, you become part of a dynamic team that enables safe, secure commerce for the top global retailers, airlines, sports betting operators, and more.

Become part of the Accertify solution—and build a career you can trust.

View Available Jobs

We back our customers

Relationships are at the heart of our business. We strive to be essential to our customers by delivering exceptional products, services and experiences every day – and promise to have their backs in everything we do.

We support our communities

We respect our communities and are committed to working together so they can thrive and make a meaningful difference in the world.

We win as a team

We view each other as colleagues—part of the same team, striving to deliver the brand promise to our customers and each other every day. Individual performance is essential and valued, but never at the expense of the team.

We stand for inclusion

We all have biases. However, we do not tolerate bias that excludes or minimizes anyone – all people belong. We’re committed to ensuring that we have a welcoming and inclusive culture where everyone’s voice matters and where people of all races, ethnicities, genders, gender identities, sexual orientations, ages, religions, disabilities, and viewpoints can thrive.

We make it great

We deliver an unparalleled standard of excellence in everything we do, staying focused on the biggest opportunities to be meaningful to our customers. From our innovative products to our world-class customer service, our customers expect the best—and our teams are proud to deliver it.

We respect people

We trust and respect one another for who we are and what we contribute. We are accountable to one another and empower every voice through open, courageous dialogue so others feel heard.

We embrace diversity

We see diversity of people and experiences as fuel for the creativity and innovation we need to be and deliver our best.

We do what's right

Customers choose us because they trust our brand and people. We earn that trust by ensuring everything we do is reliable, consistent, and with the highest level of integrity.

We learn, we grow

We take the time to understand your unique strengths, goals, and challenges and provide individualized support and resources to help you achieve your full potential. Our colleagues have a clear vision of how their individual growth and development contribute to our success as a team; you are our most prized asset.

Strategic Risk Services Team Leader

Gurgaon, Haryana, India

Full Time

Strategic Risk Services

Senior Manager/Supervisor

Accertify is the trusted partner to the world's leading brands. With industry-leading fraud prevention, chargebacks, and account protection offerings, we help our clients grow revenue and protect against loss. When you join Accertify, you become part of the digital solution to enable commerce across the globe. Team Accertify provides a solution merchants trust and a career you can trust.

Join us in our mission—and build a career you can trust.

Accertify is growing, and we are looking to add a Strategic Risk Services Team Leader to our global fraud-fighting team.

How will you make an impact in this role?

The Strategic Risk Services Team Leader will utilize their leadership expertise to manage the operations team across various clients. The goal is to keep the team running efficiently and effectively, increase customer satisfaction, and meet expectations/Targets.

Essential Duties & Responsibilities:

Responsible for leading a team of Chargeback analysts handling multiple merchant products
Manage E2E Chargeback Operations
Create and maintain the schedule for the chargeback team
Build/assist with Analyst productivity reports to ensure optimized headcount capacity
Provide value-added service to our customer base and simultaneously achieve high levels of employee engagement while minimizing chargeback losses.
Conduct regular meetings with all team members and monthly/weekly one-on-one coaching and feedback sessions.
Ensure monthly Service Level Agreements (SLAs) and daily service levels are met.
Regularly review and implement process improvements to minimize costs and maximize productivity.
Strong overall knowledge of the Chargeback cycle.
Monitor, evaluate, investigate, and respond to disputes received by various clients.
Ensure Quality Assurance for both our clients and the internal chargeback team
Provide a high standard of professional service while maintaining or exceeding the established standards for chargeback productivity and quality work with peers and leadership by communicating chargeback anomalies and fraud trends and sharing ideas of Innovation.
Interact and communicate with our clients on Performance reporting.
Ability to resolve complex issues with little supervision.

Minimum Qualifications:

Bachelor’s Degree with four years of overall experience.
1-2 years of related experience with Chargeback or Fraud processing.
Understanding of Chargeback cycle and algorithms.
Strong people leadership ability and professionalism
Good negotiation skills and ability to manage a production team.
Should be comfortable with rotational shiftwork to meet business requirements.
Excellent communication, problem-solving & analytical skills.
Flexible approach to work hours and processes and should be a dynamic agent
Excellent time management and decision-making skills while effectively handling high volume situations with little management over-site.
Abide strictly by the company’s data protection policies.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Experience of Imports & Uploads or Client Data management or equivalent

Preferred Qualifications:

Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook
Strong customer service, analytical, and decision-making skills

Additional Details:

Training and schedules will be determined based on client needs.
For the first three months, each workday will be entirely onsite in the office, with the position becoming hybrid (3 days in the office, two days work from home) following the 3-month point. Accertify reserves the right to convert any positions to fully in-office in the future. Additional work-from-office days may be required throughout the year based on client/department needs.
The PTO blackout period is from November 8th, 2024, to January 6th, 2025. No time off requests are allowed during this period.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Have you previously been employed by Accertify*

Current Country/Territory of residence?*

Total years of professional work experience*

Current or last compensation amount*

Salary Expectation*

Highest Level of Education*

Are you currently eligible to work in the country where this position is located?*

Will you now or in the future require visa sponsorship or a work permit to work in this location?*

What is your notice period?*

Are you currently subject to any restrictive covenants in an employment agreement or contract (i.e. non-competition, non-solicitation provisions)?*

If yes, please describe in detail and include these restrictive covenants' time frame and scope. If not applicable, indicate N/A on the application.

Do you currently have the flexibility to work morning, afternoon, and evening shifts, including non-business hours, overnights, weekends, and holidays*

Do you have demonstrated experience and/or strong working knowledge of Microsoft Office Suite?*

Where did you learn about the opportunity?*

If referred by Accertify Colleague, please enter name & Accertify email below:

Human Check*

Submit Application