Implementation Associate

Itasca, IL

Full Time

Mid Level

Trusted by many of the largest companies globally, Accertify is the leading digital platform assessing risk across the entire customer journey, from Account Monitoring and Payment Risk to Refund Fraud and Dispute Management. Accertify helps maximize revenues and user experience while minimizing loss and customer friction. We offer ultra-fast decision-making and precise control, ensuring our customers are always conﬁdently in the driver’s seat and ready to #MoveAtTheSpeedOfRight.

Be in the driver’s seat of your career as an Implementation Associate with the industry leader, and build a career you can trust.

As an Implementation Associate, you will work closely with a specific client team, playing a critical role as a subject matter expert, and collaborate closely with resources in international markets. Reporting to a Lead Technical Architect, this role requires effective communication and operational management, demanding a cross-functional partnership with internal teams, including Support, Implementation, Development, Data Sciences, and Operations.

Essential Duties & Responsibilities:

Serve as the primary operational liaison dedicated to a key client, fostering a strong, trust-based partnership by consistently delivering high-touch service and exceeding expectations.
Consult with the assigned client to design, develop, implement, and test the Accertify solution and platform; continuously identify areas for operational improvements.
Assist client and internal teams with identifying, researching, and troubleshooting Production issues.
Create and support operational intelligence reporting and alerting, utilizing operational tools and languages such as Splunk, SQL, DataDog, and PowerBI.
Serve as a Splunk subject matter expert, delivering client training, designing custom reports, troubleshooting, and monitoring Splunk environments.
Communicate effectively with client and internal stakeholders, facilitating clear, detailed exchanges of operational requirements and technical specifications.
Maintain proactive awareness of emerging fraud trends and technologies; recommend operational improvements and enhancements.
Prepare operational visualizations and analyses for client presentations, including Quarterly Business Reviews.

Skills & Qualifications

Bachelor’s degree in technology, business, finance, or related fields.
Outstanding communication skills, both written and verbal, including expert-level proficiency with the Microsoft Office Suite.
Minimum of two years of experience in operations management, B2B SaaS, and/or a client-facing analyst role
Solid experience coordinating operational processes and managing communication across diverse teams.
Proficiency with SQL and Splunk or other logging applications required; ability to quickly learn and utilize other log aggregation and analysis tools preferred.
Knowledge of modern web and mobile application technologies.
Proven capability to convey complex operational and technical information clearly and effectively to both technical and non-technical stakeholders.
Familiarity with online payment processing, billing systems, and fraud detection platforms.
Solid understanding of RESTful APIs and file transmission processes (SFTP).
Resilient, adaptable, and capable of effectively navigating fast-paced, ambiguous operational environments involving international client resources.
Collaborative mindset, solution-oriented, motivated, and results-focused.
Experience working with a distributed (remote & hybrid) team.

Preferred Qualifications:

Knowledge of and experience with online payment processors, billing service providers, and tools/platforms/resources used to combat online fraud
Familiarity with supporting a global solution across time zones.
Operational knowledge of payment processing and dispute management processes.
Working knowledge of international privacy regulations and cultural norms.

Additional Details:

Expect approximately 5%-20% travel for internal/external training, client meetings, and team events.
Location: 2 Pierce Place, Suite 900, Itasca, IL 60143
Workplace Flexibility: Hybrid (3 days in-office per week)
Potential salary range: $70,100 to $105,000. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Why Join Accertify: 
At Accertify, we offer more than just a paycheck. Explore our global benefits designed to support your well-being, professional growth, and work-life balance—wherever you are. 

Comprehensive Health Coverage: Access medical, dental, and vision benefits that support your unique health needs, with options that vary by region to ensure localized support.

Generous Time Off: Enjoy paid time off, holidays, and personal days to relax, recharge, and spend time on what matters most.

Financial Wellness: We offer competitive compensation, performance-based rewards, and local retirement or savings plans where applicable, along with financial education resources.

Professional Growth: Take advantage of training, learning opportunities, and career development programs designed to help you grow within the company.

Wellness Support: Prioritize your health with access to mental health resources, wellness programs, and regional fitness or lifestyle perks.

Family-Friendly Benefits: Balance work and home life with parental leave benefits and flexible work arrangements.

Perks and Extras: Enjoy additional offerings such as commuter support, volunteer opportunities, recognition programs, and more, tailored to each of our global locations.

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